Fast Facts
Ellucian is seeking a Manager for Deal Desk & Contracts Exceptions to lead a team that collaborates with Revenue Operations and Legal, ensuring strategic deal structuring and compliance with pricing policies while supporting revenue growth.
Responsibilities: The Manager will be responsible for handling complex deal support and contract exceptions, driving resolution of high-impact customer challenges, and maintaining compliance with company policies while mentoring team members and tracking deal metrics.
Skills: Candidates should have strong experience in Deal Desk, Sales Finance, or Revenue Operations, and be skilled in contract management, CRM/CPQ systems, and financial modeling, with excellent communication skills.
Qualifications: Preferred qualifications include 7–10 years in relevant fields, with 3+ years in a leadership role, strong analytical skills, and proficiency in SaaS and cloud-based solutions.
Location: Reston, Virginia, United States
Compensation: Not provided by employer. Typical compensation ranges for this position are between $100,000 - $150,000.
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
The Deal Desk & Contract Exceptions Manager leads and owns a team that works cross-functionally with Revenue Operations, Contracts, Finance, and Legal to provide strategic deal structuring, pricing governance, and contract exception management in support of the Global Revenue organization.
This role serves as the escalation point for complex, high-value, or non-standard deals and contract exceptions, ensuring alignment with Ellucian’s pricing policies, financial controls, and risk standards while enabling revenue growth.
The Manager supports the deal and exception lifecycle by partnering with internal teams on opportunity packaging and pricing strategy; advising on deal economics and risk; and communicating decisions clearly to internal stakeholders and, when appropriate, external customers.
Successful candidates demonstrate strong issue identification and resolution skills, an extremely high bar for customer service, and the ability to balance commercial flexibility with discipline and compliance in a fast-paced, fluid environment.
Where You Will Make an Impact
- Serve as the primary escalation point and decision-making authority for deal support and contract exception requests from Sales and Customer Success
- Analyze & investigate existing contracts to understand the full picture before making
- a recommendation for an exception resolution
- Drive resolution of high-impact customer challenges by aligning stakeholders, mitigating risk, and delivering solutions that strengthened long-term customer relationships
- Review, approve, and edit sales quotes involving custom pricing, non-standard terms, and complex commercial structures
- Partner with Revenue Leadership, Legal, Finance, Revenue Accounting, and Customer Success to ensure negotiated deals and contract exceptions are properly documented, auditable, and aligned with Ellucian policies
- Create and oversee quotes, schedules, and contract amendments reflecting product upgrades, renewals, and add-ons, including cumulative and enterprise-level discounting structures
- Develop and maintain deep expertise in Ellucian’s pricing models, approval frameworks, and contract exception practices, identifying trends and opportunities for policy or process improvement
- Lead, coach, and develop team members; establish standards, training, and best practices
- Track and report on deal metrics including cycle time, exception volume, margin impact, and risk exposure to inform leadership decision-making
- Identify and propose process and workflow changes and identify areas where we can better use Technology and AI to improve all processes, deliverables and metrics
What You Will Bring
- 7–10+ years of experience in Deal Desk, Sales Finance, Revenue Operations, or Commercial Finance within an enterprise environment
- 3+ years of experience leading or mentoring teams in a high-volume, deadline-driven environment
- Strong experience supporting transactions of varying complexity using CRM and CPQ/ERP systems
- Proven ability to analyze and recommend courses of action for complex pricing, licensing, and contract exception scenarios
- Strong understanding of SaaS, cloud-based solutions, and subscription commercial models
- Expert knowledge in Microsoft Excel, including financial modeling and deal scenario analysis
- Experience drafting and reviewing customer proposals, amendments, and non-standard commercial terms
- Resolved complex customer issues efficiently by identifying root causes, coordinating cross-functional teams, and delivering timely, customer-focused solutions
- Excellent written and verbal communication skills with the ability to influence cross-functional stakeholders
- Highly organized, proactive, creative, and results-oriented with strong judgment and attention to detail
- Service-minded approach to internal and external customer support, delivering excellence with consistency
- Flexibility to work varied hours to support sales cycles, seasonal volume fluctuations, and time-sensitive escalations
- Willingness to go the extra mile with a strong work ethic; self-directed and resourceful
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver supporq
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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